Last Updated: May 6, 2026

Welcome to Heatsam. These Terms of Service govern your use of our website Heatsam at heatsam.store and any purchases made through the website.

By accessing this website or placing an order, you agree to these Terms of Service.

1. Company Information

Business Name: Heatsam
Website: heatsam.store
Country of Operation: Algeria

2. Products

Heatsam sells physical products and related accessories through its online store. Product descriptions, images, specifications, and pricing are provided for informational purposes and may be updated without notice.

We reserve the right to:

• Modify or discontinue products at any time

• Refuse or cancel suspicious orders

• Limit quantities purchased per customer

3. Orders & Cash on Delivery (COD)

Orders placed on our website are confirmed by phone, message, or other communication methods before shipment.

By placing a Cash on Delivery order, you agree to:

• Provide accurate contact and delivery information

• Be available to receive the package

• Pay the full amount upon delivery

We reserve the right to:

• Refuse future orders from customers who intentionally reject deliveries

• Cancel fraudulent or fake orders

• Restrict access to users abusing the COD system

4. Pricing

All prices displayed on the website are in Algerian Dinar (DZD) unless stated otherwise.

Prices may change at any time without prior notice.

5. Shipping & Delivery

We aim to process and ship orders as quickly as possible throughout Algeria.

Delivery times are estimates and may vary depending on:

• Customer location

• Courier delays

• Public holidays

• Weather or operational conditions

Heatsam is not responsible for delays caused by third-party shipping providers.

6. Returns

Customers may request a return within 7 days of receiving the product.

To qualify for a return:

• The item must be unused and in its original condition

• All original packaging and accessories must be included

• Proof of purchase may be required

Returned items showing signs of misuse, damage, or unauthorized modification may be refused.

Return shipping costs may be the responsibility of the customer unless the product arrived defective or incorrect.

7. Warranty

Eligible products sold by Heatsam include a 12-month limited warranty covering manufacturing defects under normal use conditions.

The warranty does not cover:

• Accidental damage

• Misuse or improper operation

• Electrical damage caused by unstable power

• Water or liquid damage

• Unauthorized repairs or modifications

• Normal wear and tear

Warranty claims may require inspection before approval.

8. Intellectual Property

All content on this website, including:

• logos

• product images

• branding

• text

• graphics

• designs

is the property of Heatsam and may not be copied, reproduced, or used without written permission.

9. User Conduct

Users agree not to:

• Submit fake or misleading orders

• Abuse promotional offers

• Attempt to damage or interfere with the website

• Use the website for unlawful activities

• Copy or exploit website content without authorization

10. Limitation of Liability

Heatsam shall not be held liable for:

• indirect damages

• lost profits

• delivery delays

• misuse of products

• damages caused by improper handling or installation

Customers are responsible for using products safely and according to provided instructions.

11. Privacy

By using this website, you agree that we may collect and process information such as:

• name

• phone number

• delivery address

• order information

for order fulfillment, customer service, and operational purposes.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the revised terms.

13. Contact Information

For questions regarding these Terms of Service, please contact:

Heatsam
Website: heatsam.store
Email: support@heatsam.store
Phone: +213 694678687