Privacy Policy

Last Updated: May 6, 2026

This Privacy Policy describes how Heatsam (“we”, “our”, or “us”) collects, uses, and protects your information when you use our website heatsam.store.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When placing an order or contacting us, we may collect:

• Full name
• Phone number
• Delivery address
• Wilaya and commune
• Email address (if provided)

Order Information

We may collect:

• Purchased products
• Order amount
• Payment method
• Delivery status

Technical Information

When visiting our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and analytics data

2. How We Use Your Information

We use collected information to:

• Process and deliver orders
• Contact customers regarding orders
• Provide customer support
• Improve website performance and user experience
• Prevent fraud and abusive activity
• Conduct analytics and marketing campaigns

3. Cash on Delivery (COD)

For Cash on Delivery orders, customer information may be shared with shipping and delivery partners solely for order fulfillment purposes.

Customers are responsible for providing accurate delivery and contact information.

4. Cookies

Our website may use cookies and similar technologies to:

• Improve browsing experience
• Remember user preferences
• Analyze website traffic
• Support advertising and remarketing campaigns

Users may disable cookies through their browser settings, although some website features may not function properly.

5. Sharing of Information

We do not sell customer personal information.

We may share limited information with:

• Delivery companies
• Technical service providers
• Payment or operational partners
• Legal authorities when required by law

6. Data Protection

We implement reasonable security measures intended to protect customer information from:

• unauthorized access
• misuse
• disclosure
• alteration
• destruction

However, no online system can guarantee absolute security.

7. Customer Rights

Customers may request to:

• access their personal data
• correct inaccurate information
• request deletion of their information when legally permissible

Requests may be submitted through our contact information below.

8. Third-Party Services

Our website may contain links or integrations with third-party platforms, including:

• analytics services
• advertising platforms
• social media services

We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be published on this page with a revised update date.

11. Contact Information

For questions regarding this Privacy Policy, contact:

Heatsam
Website: heatsam.store
Email: support@heatsam.store